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Industrial Engineering - Sales/Operations Excelence

United Parcel Service, Oakland

Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

April 2012 – Present (1 year 6 months)

Follow and develop best practices to ensure package operations exceeds customer service and quality objectives.
Provide engineering support to district Sales team.
Support design, implementation, and execution of sales processes for the district.
Analyzes current operating plan to determine opportunities for improving process and workflow.
Participate in Business Review and planning meetings – work with management tram to implement solutions and conduct follow-up.

Operations - Full Time Coordinator

United Parcel Service, Richmond

Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

August 2011 – Present (2 years 2 months)

Execute delivery center dispatch plan and coordinate inbound and outbound package process flow to ensure appropriate employee scheduling and proper loading for timely departure.
Monitor work area during preload to ensure employees are adhering to proper procedures.
Determines employees' training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Participates in the development and implementation of work process plans to maximize preload proficiency and achieve business results
Plans daily work schedule focusing on expected volume, staff levels, and department goals to enable the safe and efficient execution of the Master Operating Plan.

Industrial Engineer - Load Planner

United Parcel Service, Richmond

Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

August 2007 – July 2011 (4 years)

Develop daily and weekly load plans that optimize the transportation network by reducing excess feeder movements and network handles.
Saved $716,544 in 2010 by consolidating rail and ground movements.
Head of a team of 6 load planners responsible for 40 buildings and 5 major hubs.
Communicate plans to management team and operators.
Monitor/Follow-up on execution of load plan and quality control.
Create and execute contingency plans.
Quarterly cross functional planning with Finance Department regarding rail load budget.
Analyze trends to collapse or add additional feeder loads to reduce handles.

Industrial Engineer - Management Trainee


Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

September 2005 – August 2007 (2 years)

Supervised and Dispatched 30 employees as driver helpers during peak season.
Conducted time and motion studies on clerical and driver employees.
Studied 40 clerical employees. Developed allowances for new job responsibilities.
Updated route time allowances on 25 drivers based on geographical changes to area.
Communicated daily changes to air operating plans in the air transportation network during peak season.

Annika James' Education

California State University-Hayward

BS, Industrial Engineering

2000 – 2005


Activities and Societies: -Alumni Activity - Guest panel member for Senior IE Design presentations at CSU, East Bay (Hayward) University. -Secretary of IIE


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Copyright © 2011 Lee James Tennis
Last modified: September 12, 2013